Transmonqa is design Contact center quality assurance software to help businesses evaluate the performance of their customer service operations. Flexible, affordable, and easy-to-use call center quality monitoring software.
Transmonqa is design Contact center quality assurance software to help businesses evaluate the performance of their customer service operations. Flexible, affordable, and easy-to-use call center quality monitoring software. Get precise call center quality monitoring scorecard. The key to evaluating the quality of customer interaction is by rating it on different parameters and then creating a scorecard. Now create scorecards that are planned according to the required parameters with Transmon. It is a tool that is an omnichannel QA software to meet the requirements of a modern organization. The QA has the ability to generate a scorecard, but the agent has the option to accept it, raise a question or ask for further clarifications. It helps in identifying the need for coaching, improving agent performance, and enhancing CX by improving other metrics. Obtain call center quality reports with a click. Now you can get actionable quality reports without spending much time. All the transactions are recorded instantly in our software and it creates reports that are easy to understand. All the demographics are compiled automatically, which further reduces the possibility of errors (intentional or unintentional). Thus, it lays the foundations for transparency, which is important for every organization. The data required for reports can be customized according to the requirements and one can increase the grading efficiency. We developed this tool so that management and QAs can understand CX across the team and how it can be improved with coaching.
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